The quality of support and service available to users of Vero International Software’s VISI-Series CAD/CAM software is ensuring that customers are achieving maximum productivity while utilising the many features of the comprehensive and powerful software solution.  Queensfield Precision Engineering are just one of many VISI-Series users who are benefiting from these levels of service. 

Based in Bognor Regis, Queensfield  is an established and respected designer and manufacturer of mould tools to a wide cross section of end users and has used Vero software since 1997.

The company operates a modern CNC machining facility and its computer aided software using Vero’s VISI-Series includes a full 3D solid and surface modelling capability, 2D and advanced 3D machining.

In common with many independent toolmakers and specialist machining operations, Queensfield makes full use of VISI-Series’ powerful data interfaces offering file transitions from DXF, DWG, IGES, STEP, Parasolid, CATIA, Pro/Engineer, ACIS and STL.

The recent Release 8 upgrade of VISI-Series includes a range of improvements - transparent shading, higher levels of CAD/CAM integration, greater 2D functionality, enhancements to existing machining features plus faster operating and calculating speeds - in many cases this has produced reductions in calculations of up to 4 times.

However it is the quality of support and service provided by Vero’s technical support team that has particularly impressed Queensfield’s two highly experienced programmer’s, Grant Keats and John Overton.

“Vero offered us a genuine turnkey solution based around the software but offering valuable support in all related areas.  This has covered essential training in the early days which has graduated to more in depth technical support covering areas such as model fixing, manipulating surfaces on complex components and general help and advice, all of which has contributed to our customer service package.

“It is very much a partnership and the information flow is two way.  We feed back to the technical support team at Vero our enhancement requests and it is encouraging that these comments are frequently actioned with the result that we achieve better results and optimise our use of the software.

“The new transparent shading feature has also proved invaluable when attempting to decipher the elements within a large assembly such as a complete mould tool and with its high speed of operation, this function enables us to quickly and easily define and select wireframe and solid bodies.”   

As John Overton explains, “another important feature is the machining centre concept which provides a sophisticated yet simple to use tool set up in the machining environment prior to starting a project.  

“At Queensfield, as programmers we work very closely with the machining functions and the machining centre concept within the software enables us to exactly tailor the machine tool and tooling configuration - all features that provide a controlled environment and save time.  We operate DNC links to the machining centres with direct post processing of the machining operations.”

As with many state-of-the-art injection mould toolmakers, Queensfield are increasingly finding that speed of programming and manufacture are all important.

“We operate in a very demanding environment,” Grant Keats explains. 

“Customers in the UK seem to work on very much shorter lead times than in mainland Europe and in order to remain competitive we need CAD/CAM software that is at the cutting edge.  There is no doubt that the VISI software allied to the support we receive from the team at Vero have contributed significantly to our speed of conversion and machine programming,” he concludes.

The increasing popularity of the VISI-Series software solution is supported by its 10,000 users world-wide - including 2,000 new users in the past year - and Vero’s continuous programme of development will ensure that VISI-Series remains at the forefront technologically while offering users a highly cost effective solution.

Back to TOP